Contact

At Nae Scotland, Nae Party, we're an independent online brand currently focused on serving customers in the United States. International shipping may be available on request—drop us an email at clientservice@naescotlandnaeparty.com and we'll do our best to help.

Although we do not operate a physical retail location or telephone support line, we're never far away when you need assistance. Our customer-service team is available by email to help with:

  • Questions before placing an order.

  • Order updates and delivery enquiries.

  • Damaged, defective or incorrect items.

  • Refund requests.

  • Product or sizing questions.

  • International shipping enquiries.

  • Any other concerns about your purchase.

Please contact us at:

clientservice@naescotlandnaeparty.com

We aim to respond within 1 to 2 business days. During weekends, public holidays or particularly busy periods, replies may take a little longer—but your message will not disappear into the Highlands.

When contacting us about an existing purchase, please include your order number and the email address used to place the order. This helps us find your details and assist you as quickly as possible.

Our Commitment to You

We understand that trust matters when shopping online. Every customer enquiry is handled through our dedicated client-service email so there is a clear written record of your communication with us.

Payments are securely processed through our online store's approved payment providers, and your personal information is handled according to our Privacy Policy.

Nae call centres. Nae being passed from person to person. Just straightforward help from someone who actually reads your message.

Contact us