Frequently Asked Questions

Got a question before you order? You're in the right place. If you cannae find what you're looking for here, drop us a line at clientservice@naescotlandnaeparty.com and we'll get back to you within 1 to 2 business days.

Ordering

How do I place an order?

Simply browse the store, add your items to the cart and check out securely online. We accept all major payment methods and your details are handled safely through our approved payment providers.

Can I change or cancel my order after placing it?

Because our products are made to order, we begin processing your order quickly after it is placed. If you need to make a change, contact us as soon as possible at clientservice@naescotlandnaeparty.com with your order number and the email address used to place the order, and we'll do our best to help — though we cannot guarantee changes once production has begun.

Will I receive an order confirmation?

Yes. You'll receive a confirmation email as soon as your order is placed. Once your order has shipped, you'll receive a second email with tracking information where available.

Products & Sizing

How do I know which size to order?

Each product page includes a sizing guide. We recommend checking the measurements carefully before ordering, as sizes can vary between product types. If you're unsure, get in touch and we'll help you choose.

Are the products made to order?

Yes — every item is produced specifically for you after your order is placed. This means less waste, more care and nae dusty boxes of unwanted shirts sitting in a warehouse wondering where it all went wrong.

What are the products made from?

Our garments are made from quality materials with durable, consistent prints. Full product details including fabric composition are listed on each product page.

Delivery

Where do you ship to?

We're currently focused on serving customers in the United States. International shipping may be available on request — email us at clientservice@naescotlandnaeparty.com before placing your order and we'll confirm availability.

How long will my order take?

Please allow approximately 2 to 7 business days for your order to be made and prepared for shipment. Once shipped, US orders typically arrive within 2 to 5 business days. Delivery dates are estimates and cannot be guaranteed.

Do you offer free shipping?

Yes — we offer FREE SHIPPING on US orders over $75. The qualifying value is calculated after discounts and before any applicable taxes.

Will I get tracking information?

Where available, tracking information will be included in your shipping confirmation email.

What if my order is delayed?

Occasionally delays happen due to carrier issues, weather or other circumstances outside our control. If your order seems to have taken the scenic route, contact us at clientservice@naescotlandnaeparty.com with your order number and the email address used to place the order, and we'll look into it.

Returns & Refunds

What is your returns policy?

We offer a 30-day guarantee. If your item arrives damaged, defective or incorrect, contact us within 30 days of your purchase date and we'll put it right. Please include your order number, the email address used to place the order, a description of the issue and photographs where applicable.

Do you accept returns for sizing or change of mind?

We offer free size exchanges within 30 days of receiving your order. If the fit isn’t quite right, please contact us and we’ll help arrange an exchange.

Because each item is made to order specifically for you, we’re unable to offer returns or refunds simply because you’ve changed your mind or selected a different colour or design after ordering.

How do I request a refund?

Email us at clientservice@naescotlandnaeparty.com within 30 days of your purchase with your order number, the email address used to place the order, a description of the problem and clear photos if relevant. We'll review your request and confirm next steps promptly.

Getting in Touch

How do I contact you?

By email at clientservice@naescotlandnaeparty.com. We aim to respond within 1 to 2 business days. During busy periods it may take a little longer — but your message will not disappear into the Highlands.

Do you have a phone number or live chat?

Not at this stage. All enquiries are handled by email, which means there's a clear written record of every conversation. Nae call centres. Nae being passed from person to person. Just someone who actually reads your message.

Still got a question? We're happy to help — clientservice@naescotlandnaeparty.com