Shipping Policy

Last updated: 1 October 2026

At Nae Scotland, Nae Party, we want getting your order to you to be as straightforward as possible. Nae mysteries, nae carrier pigeons — just clear information about production, shipping and delivery.

Where We Ship

We ship to the countries and regions currently available through our online checkout.

Our initial launch market is the United States, with additional markets, including the United Kingdom and Singapore, being introduced as our store expands.

The destinations currently available for delivery will always be shown during checkout.

If your country or region cannot be selected at checkout, we are not currently able to ship there.

Made-to-Order Production

Many Nae Scotland, Nae Party products are made to order. This means your item is produced after your order has been placed rather than being taken from pre-existing retail stock.

Your order therefore goes through two stages:

1. Production — your item is printed and prepared.
2. Shipping — the completed order is handed to the delivery carrier.

Production time is separate from shipping time.

Estimated delivery information shown during checkout should be treated as an estimate rather than a guaranteed arrival date unless we expressly state otherwise.

Order Processing

Once your order has been successfully placed and payment confirmed, it will be sent for processing and production.

Orders can move into production quickly, so please check your:

• Product.
• Size.
• Colour.
• Quantity.
• Shipping address.

carefully before completing checkout.

If you notice a mistake, please contact us at clientservice@naescotlandnaeparty.com as soon as possible.

We will do our best to help, but we cannot guarantee that an order can be changed or cancelled once production has begun.

Shipping Charges

Available shipping methods and charges will be displayed during checkout before you complete your purchase.

Shipping charges may vary depending on factors such as:

• Your delivery destination.
• The products ordered.
• The number of items in your order.
• The fulfilment location.
• The shipping service available.

You will be able to review the applicable shipping charge before submitting your order.

Delivery Estimates

Any delivery date or delivery window shown on our website, during checkout or in order communications is an estimate unless expressly stated otherwise.

Actual delivery times can be affected by circumstances outside our reasonable control, including:

• Carrier delays.
• Weather.
• Public holidays.
• Peak shopping periods.
• Production volumes.
• Customs processing.
• Transport or supply-chain disruption.
• Incorrect or incomplete delivery information.

We cannot guarantee delivery on a particular date unless we have specifically confirmed that guarantee in writing.

Tracking Your Order

Where tracking is available, you will receive tracking information once your order has been dispatched.

Please allow a little time for the carrier’s tracking system to update after a shipping notification has been issued.

If tracking has not updated for an unusual length of time or your order appears to be delayed, please contact us and we’ll help investigate.

Orders With Multiple Items

Depending on the products ordered and where they are produced, items from the same order may occasionally be fulfilled or shipped separately.

If this happens, you may receive:

• More than one parcel.
• Separate shipping notifications.
• Different tracking numbers.
• Items arriving on different days.

Dinnae panic if one T-shirt arrives before its travelling companion — the rest of the order may simply be coming from another production location.

Incorrect or Incomplete Addresses

You are responsible for providing a complete and accurate shipping address when placing your order.

Please check your address carefully before completing checkout.

If you notice an error after ordering, contact us immediately. We will try to correct it if the order has not progressed too far through production or fulfilment.

We cannot guarantee address changes once an order has entered production or been handed to the carrier.

If an order cannot be delivered because the address supplied was incorrect or incomplete, additional production or shipping charges may apply if the order must be reproduced or sent again.

Delayed Orders

Occasionally, an order may take longer than expected.

If your tracking shows no movement for an extended period or your estimated delivery window has passed, please contact us at:

clientservice@naescotlandnaeparty.com

Please include your order number so we can investigate as quickly as possible.

We will work with our fulfilment and delivery partners to determine what has happened and what action should be taken.

Lost Packages

If tracking indicates that a parcel may have been lost in transit, please contact us.

We may need to allow the carrier a reasonable investigation period before determining that a shipment is officially lost.

Where an order is confirmed as lost and the loss is not caused by incorrect delivery information supplied by the customer, we will arrange an appropriate replacement or refund in accordance with our policies and applicable law.

Packages Marked as Delivered

If tracking shows your order as delivered but you cannot locate it, please first:

• Check around your property or designated delivery location.
• Check with other members of your household.
• Check with neighbours where appropriate.
• Check with building management, reception or security where applicable.
• Allow a short period of time, as some carriers may update tracking shortly before final delivery.

If the parcel still cannot be located, please contact us and we’ll help you determine the next steps.

Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective, incorrectly printed or you receive the wrong item, please contact us within the timeframe stated in our Return and Refund Policy.

Please include:

• Your order number.
• A brief description of the problem.
• Clear photographs of the item and packaging, where applicable.

Where the problem is our responsibility, we’ll arrange an appropriate replacement or refund at no additional cost to you.

International Orders, Customs and Duties

Where an order is shipped internationally, it may be subject to customs checks, import duties, taxes or other charges imposed by the destination country.

Unless specifically stated otherwise during checkout, any such charges are the responsibility of the customer.

Customs procedures are controlled by the authorities in the destination country, so we cannot guarantee how quickly an international shipment will clear customs.

Customers are responsible for ensuring that products ordered from our store may legally be imported into their destination country.

Refused or Unclaimed Deliveries

If a delivery is refused, not collected or returned to the sender for reasons outside our control, please contact us.

Depending on the circumstances, additional shipping or production charges may apply before the order can be sent again.

Any refund eligibility will be determined in accordance with our Return and Refund Policy and applicable consumer law.

Returns

Please do not send products to our mailing address unless our customer service team specifically instructs you to do so.

If a product needs to be returned, we will provide the appropriate instructions and return address.

Our mailing address is:

Nae Scotland, Nae Party
1207 Delaware Ave #836
Wilmington, DE 19806
United States

This address should not be used for product returns unless we specifically authorise it.

Consumer Rights

Nothing in this Shipping Policy is intended to exclude, restrict or reduce any mandatory consumer rights available to you under applicable law.

Policy Updates

We may update this Shipping Policy as our store grows, new shipping destinations are introduced or our fulfilment and delivery arrangements change.

The latest version will be published on our website with an updated revision date.

Contact Us

If you have a question about shipping, delivery or an existing order, please contact:

Email:
clientservice@naescotlandnaeparty.com

Mailing address:
Nae Scotland, Nae Party
1207 Delaware Ave #836
Wilmington, DE 19806
United States

Please do not send product returns to this address unless specifically instructed to do so by our customer service team.

Nae guesswork. Nae unnecessary palaver. Just clear shipping information from us to you.