Return and Refund Policy

Last updated: 1 October 2026

We want you to love your Nae Scotland, Nae Party purchase. If something has gone wrong, dinnae panic — we’ll do our best to put it right without sending you on a Highland expedition.

30-Day Guarantee

We stand behind every order with our 30-Day Guarantee.

If there is a problem with your purchase, please contact us within 30 days of receiving your order and we’ll do our best to put it right.

We’ll help if:

• You received the wrong item.
• Your item arrived damaged or defective.
• There is a printing or manufacturing issue.
• Your order is materially different from what you purchased.

If we’ve made a mistake or your item has arrived faulty, we’ll arrange an appropriate replacement or refund at no additional cost to you.

Our 30-Day Guarantee is in addition to, and does not replace or limit, any consumer rights you may have under applicable law.

Free Size Exchanges

Ordered the wrong size or the fit isn’t quite right? Nae worries.

We offer free size exchanges within 30 days of receiving your order.

To qualify for a size exchange, the item should be:

• Unworn, other than being tried on for fit.
• Unwashed.
• In substantially the same condition in which you received it.

Please contact us before arranging an exchange.

We’ll let you know the next steps and whether the original item needs to be returned. Please do not send products to our mailing address unless our customer service team specifically instructs you to do so.

Change-of-Mind Returns

Our change-of-mind policy depends on where you live and the consumer rights that apply to your purchase.

For customers in jurisdictions where a legal right to cancel or return an online purchase applies, we will honour those rights in accordance with applicable law.

For example, eligible customers in the United Kingdom generally have the right to cancel an online purchase within 14 days of receiving the goods, even where the item is not faulty. Certain exceptions apply, including goods that are genuinely made to the customer’s specifications or clearly personalised. :chatgpt-content-reference{index="1"}

Where no statutory change-of-mind right applies, we generally do not offer refunds simply because you:

• Changed your mind.
• Selected the wrong colour.
• Prefer a different design after ordering.

Free size exchanges remain available as described above.

Please check the product details, colour selection and size guide carefully before placing your order.

Personalised or Custom-Made Products

Products that are genuinely made to your specifications or clearly personalised may not qualify for change-of-mind cancellation or return rights where applicable law provides an exception for such products.

This may include products containing customer-supplied names, wording, artwork or other individual customisation.

A product being printed or produced only after you place an order does not, by itself, necessarily mean that it is legally considered personalised or bespoke.

Nothing in this section affects your rights where a product is faulty, damaged, incorrect or not as described.

Cancellations and Order Changes

If you need to cancel or change an order, please contact us as soon as possible.

Orders can move into production quickly, so we cannot guarantee that an order can be changed or cancelled once production has begun.

If we are able to stop the order before production starts, we’ll confirm the cancellation and any applicable refund with you.

Where applicable law gives you a separate statutory right to cancel an order, that right will continue to apply regardless of the production status, subject to any lawful exceptions.

How to Request a Return, Exchange or Refund

Please contact us at:

clientservice@naescotlandnaeparty.com

To help us sort things out quickly, please include:

• Your order number.
• A brief description of the issue or reason for your request.
• Clear photographs of the item and packaging, where relevant.

Once we have reviewed your request, we’ll let you know the next steps, including whether the item needs to be returned and where it should be sent.

Please do not return an item without contacting us first.

We aim to keep the process straightforward, fair and free from unnecessary palaver.

Returning Products

If a return is required, our customer service team will provide the appropriate return instructions and return address.

Our Wilmington mailing address is not automatically our product-return address.

Please do not send merchandise to:

Nae Scotland, Nae Party
1207 Delaware Ave #836
Wilmington, DE 19806
United States

unless our customer service team has specifically instructed you to do so.

Where a product is being returned because it is damaged, defective, incorrect or otherwise our responsibility, we will deal with reasonable return arrangements in accordance with this policy and applicable law.

For statutory change-of-mind returns, responsibility for return costs will depend on the law applying to the transaction and the information provided to you when you purchased.

Refunds

Where a refund is approved, it will normally be issued to your original payment method.

Once your refund has been processed, we’ll send you a confirmation email.

Please allow additional time for your bank, card provider or payment service to process and post the refund to your account.

Where applicable law specifies a deadline for issuing a refund, we will process the refund within that period.

For eligible UK distance-selling cancellations, refunds are generally required within the statutory timeframe, which may depend on when the returned goods or evidence of return are received. :chatgpt-content-reference{index="2"}

Original Delivery Charges

Where a refund relates to a damaged, defective, incorrect or materially misdescribed product, we will deal with applicable delivery costs in accordance with the law and this policy.

Where a statutory cancellation right requires us to refund an original standard delivery charge, we will do so. Additional amounts paid for an upgraded or premium delivery method may not be refundable where permitted by law.

Consumer Rights

Nothing in this Return and Refund Policy is intended to exclude, restrict or reduce any mandatory consumer right that applies to you.

Depending on where you live, those rights may apply in addition to the voluntary protections offered under our 30-Day Guarantee and Free Size Exchange policy.

Policy Updates

We may occasionally update this Return and Refund Policy as our store grows, enters new markets or our processes change.

The version published on our website at the relevant time will apply, subject to any rights you already have under applicable law.

Contact Us

For questions about this policy or your order, please contact:

Email:
clientservice@naescotlandnaeparty.com

Mailing address:
Nae Scotland, Nae Party
1207 Delaware Ave #836
Wilmington, DE 19806
United States

Please do not send product returns to this address unless specifically instructed to do so by our customer service team.

Nae worries. Nae drama. Just friendly customer service.